Shipping policy

At Clocksbcn, we handle domestic and international shipments quickly, efficiently and with complete security to anywhere in the world. To guarantee the utmost protection of our fine timepieces, we work exclusively with leading, specialized logistics companies such as Ferrari, FedEx, UPS, DHL and Nacex.

Once your purchase has been finalized, we take care of preparing and dispatching your piece as promptly as possible so that you can enjoy it without delay. Please note that, for shipments to destinations outside the European Union, any applicable customs charges, duties or import taxes shall be the sole responsibility of the buyer.

1. Shipping Coverage

We ship throughout Spain (mainland and the Balearic Islands) and to the main countries of the European Union. For shipments to the Canary Islands, Ceuta, Melilla or international destinations outside the EU, please contact our team to coordinate the specific customs logistics.

2. Rates and Delivery Times

Accessories and Straps: Free shipping on orders over €100. For smaller orders, the cost will be calculated at checkout. Delivery time: 24-48 business hours.

Fine Watchmaking: Due to the value of the pieces, all watches are shipped via armored, insured courier.

Spain: Delivery within 24-48 hours after payment has been completed.

Europe: Delivery within 3-5 business days.

3. Armored Logistics and Full-Value Insurance

All of our watch shipments are insured for 100% of the value of the piece.

Security Note: At Clocksbcn, we assume full responsibility for the transit. In the unlikely event of loss or an incident during transport, your investment is fully protected.

4. Secure Delivery Protocol

To guarantee that the piece reaches its rightful owner exclusively:

Shipments are addressed to a named recipient: They may only be delivered to the account holder who made the purchase.

Verification of the Spanish national ID card (DNI) or passport and a handwritten signature are mandatory upon receipt.

We do not deliver to smart lockers, automated pickup points or third parties without prior, verified authorization.

5. Heavy-Duty Packaging

Each watch is shipped in discreet security packaging (with no exterior logos that might reveal the contents) and with tamper-evident seals. The interior features impact protection to preserve the mechanical integrity of the movement and the appearance of the case.

6. Real-Time Tracking

Once the package leaves our atelier in Barcelona, you will receive an email and/or WhatsApp notification with the tracking number and the direct contact details of the specialized logistics company.

7. Atelier Pickup (Barcelona)

If you prefer, you can select the "In-Store Pickup" option free of charge. Once the availability of your piece has been confirmed, we will schedule a private appointment at our workshop to hand over your watch, adjust the bracelet to your size and explain the specific functions of your new watch.