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We are here to answer your questions.

Do you have questions?

Our answers; below you will see the most frequently asked questions from our customers before a purchase, sale, commission, or repair.

Buy Watch

How do you guarantee the authenticity of the watches?

Every piece at Clocks BCN undergoes a rigorous technical appraisal process. We open each watch to verify that the caliber, serial number, and internal components match the manufacturer's records. We issue our own Certificate of Authenticity that guarantees its originality for life.

What does the Clocks BCN warranty include?

All of our pre-owned pieces include a 12 to 24-month mechanical warranty. This coverage protects the movement's functionality against any technical defects. As we have our own workshop in Barcelona, any necessary adjustments are handled directly by our master watchmakers.

What condition are the watches in?

We maintain a standard of excellence. Most of our pieces are in "Like-New" or "Collector's" condition. In the descriptions, we specify whether the watch retains its original factory polish or if a light artisanal refinishing has been performed to restore its luster without altering its geometry.

What payment methods do you accept for high amounts?

To ensure the security of both parties and comply with current regulations, the preferred method for purchasing watches is bank transfer. For accessories and part reservations, we accept credit/debit cards and fast payment systems such as Apple Pay, Visa, or Mastercard.

Is it possible to see the watch in person before buying it?

Of course. You can schedule a private appointment at our Barcelona workshop. This allows you to inspect the piece under a loupe, try it on your wrist, and receive direct technical advice from our experts before finalizing the purchase.

Sell watch

How do I request an appraisal for my watch?

The process is simple and discreet. You can fill out the form in our "Sell Your Watch" section, send us detailed photos via WhatsApp, or arrange an appointment at our workshop in Barcelona. We will provide an initial valuation based on the model, condition, and current market.

What documents do I need to sell my watch?

To formalize the sale, it is essential to present a valid ID or Passport. Likewise, to comply with security regulations, the seller must be the legitimate owner of the item. Retaining the original box and papers (Full Set) will considerably increase the purchase value.

How is the payment for the sale made?

In compliance with current regulations and for your total security, payment is made via immediate bank transfer. Once the purchase agreement has been signed, we will issue the payment order so that your funds are available in a secure and transparent manner.

Can I sell my watch if I don't have the original box or papers?

Yes, we purchase watches without original accessories, provided they pass our authenticity and provenance tests. However, please note that the absence of original factory documentation results in a depreciation of the item's appraised value.

Do you buy watches that are not working or need repair?

Yes. As we have our own in-house watchmaking workshop, we have the ability to assess pieces that require maintenance or technical repairs. We will evaluate the cost of the servicing and deduct it from a fair appraisal, saving you the hassle of managing the repair.

Order watch

What exactly is the sourcing service?

It is a personalized sourcing and acquisition service. If you are looking for a specific model that we do not have in stock (a discontinued Rolex, a limited edition Vacheron Constantin, etc.), we use our international network of dealers and private collectors to locate the exact piece for you.

Is there an upfront cost to request a search?

The initial consultation and market analysis are free of charge. Once the watch has been located and the estimated quote has been accepted by you, a processing deposit is required to formalize the purchase commitment and initiate the inspection and transport logistics.

How do you guarantee that the watch ordered is authentic and in good condition?

This is where our value lies. We are not mere intermediaries; we act as your technical experts. Before finalizing the acquisition, we verify the authenticity of the movement, the piece's history, and its mechanical condition. If the watch does not meet our standards of excellence, we reject the purchase.

How do you ensure that the ordered watch is authentic and in good condition?

This is where our value lies. We are not mere intermediaries; we act as your technical experts. Before finalizing the acquisition, we verify the authenticity of the movement, the piece's history, and its mechanical condition. If the watch does not meet our standards of excellence, we decline the purchase.

What is the warranty for a watch purchased by special order?

The same as any watch in our physical stock. Although the piece may come from an external collection, Clocks BCN issues its own 12-month mechanical warranty and a certificate of authenticity after it has passed through our workshop in Barcelona.

Watch repair

What type of interventions do you perform at your workshop in Barcelona?

Our atelier is equipped to perform everything from basic preventive maintenance to comprehensive restorations of complex movements. This includes full services, water-resistance testing, chronometric adjustments, crystal replacement, case polishing, and chronograph repairs.

Do you work with original spare parts?

Without exception. For the 7 major brands in which we specialize (Rolex, Cartier, Omega...), we only use original parts and components from the manufacturer. This is vital to maintain the market value and technical integrity of your watch in the long term.

How long does a full service usually take?

A comprehensive maintenance service typically requires between 10 and 20 working days. This time is necessary not only for disassembly and cleaning, but for the final quality control protocol, where we monitor the precision and power reserve over a 48 to 72-hour cycle.

Do you offer a warranty on the repairs performed?

Yes. All our technical interventions have a 12-month warranty on the work performed. If the watch shows any anomaly related to the service provided after the repair, our workshop will resolve it at no additional cost to you.

Can you restore the aesthetics of a heavily damaged watch?

We are specialists in hand lapping and polishing. We can remove superficial scratches and deep signs of wear, restoring the original mirror or satin finish. We always advise the client on whether polishing is recommended or if, conversely, it is better to preserve the original patina so as not to devalue a vintage piece.