Refund policy

At Clocksbcn we sell pre-owned and vintage luxury watches. Each watch is an individual, one-of-a-kind piece, so we recommend reviewing its description and photographs carefully and requesting any additional information you consider necessary before making your purchase.

1. Before purchasing

All our watches come with a detailed description and high-resolution photographs.

Before completing a purchase, you may request photographs, videos or additional information about the watch's condition, its operation, components, accessories, documentation, servicing carried out or any other feature you consider relevant.

As pre-owned and vintage watches, they may show signs of age, use, patina, wear or previous interventions. These characteristics will be communicated to the customer when they are known and relevant to the purchase.

2. Cancellations and returns

If the customer requests to cancel a purchase before the watch has been handed over to the carrier, Clocksbcn may cancel the transaction and refund the amount paid.

Once the watch has been shipped, returns will be handled in accordance with the conditions set out in this policy and with the rights to which the consumer is legally entitled.

For distance purchases made by consumers, the legal right of withdrawal will be respected where applicable.

3. Inspection period

We recommend that the customer inspect the watch immediately after receiving it and report any issue to Clocksbcn within 3 days of receipt.

The purpose of this inspection period is to allow any issue to be handled quickly, and it does not limit the consumer's rights of withdrawal.

The watch must be kept in the same condition in which it was received.

The customer may examine the watch to check its characteristics and operation, but any use or handling beyond what is necessary for that check that results in a loss of value may lead to a reduction of the refund amount in accordance with applicable law.

Among other circumstances, the following may be considered relevant:

• Scratches or marks that did not exist at the time of delivery.
• Knocks or damage.
• Damage caused by water or moisture.
• Opening or tampering with the watch.
• Work carried out by a watchmaker or other third party.
• Polishing or restoration.
• Modification or replacement of components.
• Any alteration of the watch's original condition.

Due to the nature of our products, even a small scratch can represent a significant loss of value. For certain watches, this loss of value may reach up to 30% of their value, depending on the piece, its condition and the damage caused.

Any loss of value will be assessed individually once the watch has been received and inspected.

4. Return conditions

In the event of a return, the watch must be sent together with all the items included in the sale, including, where applicable:

• Box.
• Documentation.
• Cards.
• Certificates.
• Manuals.
• Tags.
• Extra links.
• Accessories.

The absence, deterioration or loss of any of these items may affect the refund amount according to the resulting loss of value.

All returns will be inspected by Clocksbcn before any refund is made.

Clocksbcn may check the physical condition of the watch, its components, serial number and other identifying features, comparing them with the records made before shipping.

5. Shipping of returns

The direct costs of returning the watch will be borne by the buyer.

For security reasons, watches must be returned using an express shipping service, insured for the full value of the watch and with tracking, using the same shipping method used for delivery or following the instructions provided by Clocksbcn.

The customer must keep the receipt and tracking number until Clocksbcn confirms receipt of the watch.

Return costs and, where legally applicable, the initial delivery costs will be handled in accordance with applicable regulations.

6. Warranty

All our watches are inspected before delivery when so stated in the description or in the transaction documents.

Clocksbcn offers a 12-month commercial warranty on the mechanical parts of the watch, under the specific warranty conditions provided with each purchase.

This commercial warranty does not limit the consumer's legal rights regarding lack of conformity.

The warranty does not cover damage resulting from knocks, improper use, handling or repair by third parties, modifications, water damage where there is no specific water-resistance warranty, or other cases expressly excluded in its conditions.

7. In-store purchases

Purchases made in person at Clocksbcn cannot be returned due to a change of mind, as the customer has had the opportunity to examine the watch in person, request information and check its characteristics before purchasing.

The above does not affect the legal rights that apply in the event of a lack of conformity.

Owner: Alejandro Cata Hernando

Trade name: Clocksbcn

Email: clocksbcn@clocksbcn.com

Phone / WhatsApp: 634 015 189

Address: Pg. de Gràcia, 55, Planta 1 Tienda 42, L'Eixample, 08007 Barcelona

Tax ID (NIF): 21775777K